Refund Policy

Cancellation Requests

Contact customer service promptly to cancel before shipment. Cancellation cannot be guaranteed after fulfillment begins, and shipped orders follow this Refund Policy. puracy applies this rule to the relevant orders and requests. The purpose of this explanation is to make the applicable customer standard easy to follow.

Items Excluded from No-Reason Returns

puracy applies this customer standard: For hygiene, customization, and final-sale reasons, the items below are excluded from no-reason returns; quality and fulfillment problems remain fully eligible for an appropriate remedy. The purpose of this explanation is to make the applicable customer standard easy to follow.

Customized or personalized goods
Clearance or Final Sale goods
Gift cards
Opened intimate, personal-use, or hygiene-sensitive goods
Damaged, defective, wrong, or missing items remain eligible for consumer remedies

Damaged, Defective, Wrong, or Missing Items

The approach used by puracy is as follows: Report damage, a defect, a wrong item, or a missing item promptly to support@puracyblom.shop. Include the order number and useful photographs or details so we can arrange a merchant-paid return, replacement, exchange, or refund. It is included to give customers practical clarity about this part of the service.

Eligibility Period for Returns

In administering this part of the store, puracy follows this rule: requests for a no-reason return or exchange are accepted for 30 days following delivery. Contact support@puracyblom.shop or 512-554-2431 first so that eligibility and routing can be confirmed. It is included to give customers practical clarity about this part of the service.

Refund Method and Timing

Approved refunds are returned to the original payment method within 5–10 business days after receipt and inspection; bank or card posting time may be additional. puracy applies this rule to the relevant orders and requests. This wording is designed to make the relevant customer process easier to understand.

Authorized Return Address

Unless a dedicated address is supplied in the authorization, approved returns are directed to 2133 Leblanc St, Lincoln Park, Michigan, 48146, United States. Unapproved parcels may be delayed or refused. This is the operating standard followed by puracy. It is included to give customers practical clarity about this part of the service.

Merchant-Paid Return Shipping

For customers of puracy, the customer is not charged approved return shipping: the merchant covers it for no-reason requests as well as damaged, defective, wrong, or missing-item cases. This wording is designed to make the relevant customer process easier to understand.

Merchant Information

Brand/store name: puracy
Contact email: support@puracyblom.shop
Telephone: 512-554-2431
Physical and return address: 2133 Leblanc St, Lincoln Park, Michigan, 48146, United States